Cancellation Policy

Welcome to PictionStar’s Cancellation Policy. We understand that circumstances may arise that require the cancellation of our photo editing services, and we want to provide you with transparent guidelines on how cancellations are handled.

1. Cancellation Requests:

If you wish to cancel your photo editing service, please contact our customer support team as soon as possible at info@pictionstar.com. Clearly state your intent to cancel and provide relevant details such as your order number and the reason for cancellation.

2. Eligibility for Cancellation:

Cancellation eligibility is subject to the stage of your project. If your project has not entered the editing phase, you are generally eligible for a cancellation. However, if our team has already commenced work on your project, cancellation may not be possible, and the project will be completed as per the agreed terms.

3. Refund Policy:

If your cancellation request is eligible, we will assess the work completed up to that point, and refunds will be processed accordingly. Please note that if considerable work has been done on your project, a partial refund may be issued to cover the work completed.

4. Notification of Cancellation:

Once a cancellation request is approved, you will be notified of the cancellation and any applicable refund through the contact information provided during the order process.

5. Non-Refundable Deposits:

Some projects may require an upfront deposit. Please note that deposits are generally non-refundable, as they are meant to secure your spot in our editing schedule.

6. Changes to Cancellation Policy:

PictionStar reserves the right to update or modify this Cancellation Policy at any time without prior notice. Please review this page periodically to stay informed about our cancellation procedures.

7. Contact Us:

If you have any questions or concerns regarding the cancellation of your photo editing service, please reach out to us at info@pictionstar.com.

By engaging with PictionStar’s photo editing services, you agree to abide by the terms outlined in this Cancellation Policy.

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Thank you for choosing PictionStar for your photo editing needs.